Crisis Management and Operational Continuity in Dental Clinics: Lessons from the COVID19 Pandemic
Crisis Management and Operational Continuity in Dental Clinics: Lessons from the COVID19 Pandemic
DOI:
https://doi.org/10.51473/rcmos.v1i8.2021.1200Keywords:
Crisis management. Dental clinics. COVID-19 pandemic. Operational continuity. Biosafety.Abstract
The COVID-19 pandemic has severely impacted dental services, requiring a rapid and coordinated response from clinics to ensure operational continuity in a highly uncertain environment. This article analyzes how large dental clinics faced the challenges posed by the health crisis, highlighting risk management practices, biosafety, technological innovation, and financial sustainability. The research is qualitative and exploratory in nature, based on a literature review and case study analysis. The results show that institutions with structured operational continuity plans, effective leadership, and technological adaptability achieved greater resilience. The conclusion is that the pandemic provided fundamental lessons for strengthening oral health management, especially regarding crisis prevention, people management, and digital integration. The aim is to contribute to the debate on clinical governance in times of instability, offering guidelines for safer, more efficient, and sustainable dentistry.
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